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Customer Advisory on Hurricane Harvey

2017/10/22 22:32:36 comments browse

Customer Advisory on Hurricane Harvey at HoustonDear Valued Customer,As Hurricane Harvey continues to cause major flooding in all of South and Southeast Texas, including Houston and San Antonio, All ship and terminal operations at the Port of Houston …

Customer Advisory on Hurricane Harvey at HoustonDear Valued Customer,

As Hurricane Harvey continues to cause major flooding in all of South and Southeast Texas, including Houston and San Antonio, All ship and terminal operations at the Port of Houston have been stopped. Rail traffic into and out of Houston for the next few days will also be suspended.


Houston, as you may know, is the location of our North America Operations Center and as such this storm will cause delays in our ability to handle your cargo throughout the United States and Canada.   We will have many of our staff, up to 60%, working off site and will handle each and every email and phone call as quickly as possible. This is something we plan and practice throughout the year. Barring any major infrastructure failure we attempt to be fully staffed within this week.


We ask that you still reach out to your normal contact here at the NAOC and if you need additional assistance you can contact our offices in Long Beach at 1 866 502 6726 and our COSCO Vancouver office at 1 604 689 8989. We hope that our customers will submit the US export booking through The website can also provide comprehensive import and export tracking. For other US local business, such as Rail Billing, return equipment arrangement, Adjustment of import delivery, etc., you can visit to submit and track the relevant needs, in addition to online service channels, We will do everything possible to keep you informed.


We will continue to focus on the progress, do our best to resume and release information timely.


Our major business interface & contact in North America area are as follows:

Export Cargo Customers: Please place all booking request on line if possible, COSCON.COM. Email Booking requests should be sent to email address:  

Import Cargo Customer: please ensure you are a certified user on our web site COSCON.Com and you can review all necessary items on line.  

Payments/Accounting: We encourage all money to be wire transferred for all payments at this time. “Wire /ACH Account: 722619616 Instructions Routing# or ABA # ACH Only 111000614, Routing # or ABA # Wire Transfer only 021000021, SWITF BIC CHASUS33, Beneficiary: COSCO SHIPPING Lines (North America) Inc. As agents for COSCO SHIPPING. Bank Address: JP Morgan Chase, One Chase Manhattan Plaza, Floor 7, New York, NY 10005
At this time we are seeing major delays at the airport and we do not know at this time if the courier services will be able to deliver documents to us.

We have Temporary Courier Addresses available for customers that need to send courier payments: 

COSCO SHIPPING America Attn: FAD- Finance & Accounting Dept 100 Lighting Way, 3rd Floor, Secaucus, New Jersey, United States. Telephone: 1-201-422-0500 Fax: 1-201-422-8928

COSCO SHIPPING America (Long Beach, CA Service Center) Attn: Jean Chu, Accounting Dept, 588 Harbor Scenic Way, 3rd Floor, Long Beach, CA 90802 Telephone: 1-213-689-6700

Rail billing and street turn request should still be sent through the normal channels on line at COSCO-USA.COM

Equipment Control questions/concerns please send through normal email channels

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